eBay Celebrates 20th Birthday, Grants Huge Wishes to Sellers

eBay Seller Summit 2015 - 20th Birthday

You know I love great communications, and I also love a company that asks for users opinions, ideas and suggestions for improvement, and then acts upon them accordingly. eBay has been doing that for years, and is doing it again, in a BIG way!

During eBay’s Seller Summit and 20th Birthday Event Devin Wenig, eBay CEO, announced some huge improvements for sellers.

For years sellers have asked for changes that will help the flow of returns, seller information in an easier format, and changes to what affects Defect Rates. eBay listened, and today announced three big upcoming changes.

1. Improvements and flexibility on Returns!

  • Structured Returns
  • Single Return Platform
  • Hassle Free Returns

By creating return and refund rules it will help:

  • Expedite returns
  • Automate the return process for both the buyer and the seller
  • Managing returns be easier for the seller
  • Create faster resolutions and less escalations

The six big changes within returns include:

  1. Seller sets restocking fee up front in the listing flow
  2. Seller sets up return preferences
  3. Buyer selects a Reason Code
  4. Seller provides RMA number
  5. Seller provides own return label
  6. Seller can report a problem buyer

2. eBay Seller Hub – All the info – all in one place!

I don’t know about you  but I’ve never been great at knowing where to find everything I want to look at as a Seller. That’s about to change with all of the items below in one convenient spot.

  • Overview
  • Orders
  • Marketing
  • Listings
  • Performance

Sign up for the wait list today, Sept 10th at http://ebay.com/sellerhub Goes Live Oct 20th!

3. Changes to how the Defect Rate is calculated

This is the area I am most Starting Feb 20, 2016 the following items will no longer impact your Defect Rate:

  • Buyer Feedback (Negatives and Neutrals)
  • DSR’s (Detailed Seller Ratings)
  • Return requests that are successfully resolved with your buyer
  • Item not received requests that are successfully resolved with your buyer

Among the improved changes is a long awaited one for On Time Shipping. In the new standards sellers are accountable only for what they can truly control…delivering your item to the carrier within your stated handling time!

If you would like to read all the details, plus get additional information, please use the following links:

Announcement board post:
http://announcements.ebay.com/2015/09/fall-seller-update-simpler-more-objective-seller-standards-new-ebay-seller-hub-more

The key landing pages are below for more information:
•             Main Landing Page –http://pages.ebay.com/sellerinformation/news/fallupdate2015/index.html
•             Seller Standards – http://pages.ebay.com/sellerinformation/news/fallupdate2015/seller-standards.html
•             eBay Seller Hub – http://pages.ebay.com/sellerinformation/news/fallupdate2015/ebay-seller-hub.html
•             Returns on eBay – http://pages.ebay.com/sellerinformation/news/fallupdate2015/returns-updates.html
•             Category & Items Specifics – http://pages.ebay.com/sellerinformation/news/fallupdate2015/category-updates.html
•             Product Identifiers – http://pages.ebay.com/sellerinformation/build-your-business-online/grow-your-sales/seo-unique-identifiers.html
•             Seller timeline – http://pages.ebay.com/sellerinformation/news/fallupdate2015/seller-timeline.html

Mission Ferris Bueller Campaign Hero Andrew Angell Founder of Angell Eye

 

 

Mission Ferris Bueller

 

 

 

Angell Eye Consulting Services

 

 

 

 

 

If you follow me on Facebook, Twitter, LinkedIn, Google+ or YouTube you have surely heard about my Mission Ferris Bueller Care Package Campaign.  Our goal is to send a huge variety of items (necessities to fun) for 100 Troops and Civilians serving at a base in Afghanistan.  I have a Colonel friend who is stationed there, and these men and women are in his command.

You may ask, why name it Mission Ferris Bueller? It is a tribute to the classic Ferris Bueller’s Day Off, which represents a “break from reality, having fun, surprises, impacting many people in a good way, while appreciating the things and people that mean the most to you.”

We are asking people to contribute with items or cash to purchase items on our Wish List. One of our very generous contributors is Andrew Angell, Founder of Angell Eye Consulting Services.  [Read more…]

Join me at the 1st annual Midwest eCom Conference – plus special discount!

I’ve been to many conferences over the years for sellers. Those with a heavy emphasis for online sellers (eBay, Amazon, websites) have always been out of state, and out of the Midwest region. If that has stopped you from attending you no longer have an excuse!

Join me at the first annual Midwest eCom Conference, July 24- 25 for two full days of information, networking and fun! It is conveniently located near the MSP Airport, across from the Mall of America.

I am proud to be kicking off the event as the first speaker, with “Social Media Basics and Beyond – No Bull” I will not bore you with loads of statistics, and fancy info-graphs, but will be providing information that is vital to your use of Social Media.

In the line up of speakers there will be discussions on a variety of topics, including shipping, eBay, Amazon FBA and tax issues, multi-channel growth, thrifting and more!

At $99 this is a fantastic value for a conference, especially since lunches are provided! Lucky for you I have been given a last minute deal to make it an even better value: use promo LASTCALL and your cost will only 49.99!

For more details on the conference & to register, please visit their website http://www.midwestecom.com/

Midwest eCom logo1

Social Networking Done Right at Biz Bash New York

Over the past number of years I’ve attended a lot of events, for eBay and for PayPal.  Recently I attended my first ever event for Event Planners  – Biz Bash, in New York City.  I was brought to the event by PayPal, as one of their Ambassadors.  We talked with vendors and attendees about PayPal and the new PayPal Here mobile device.

Naturally I happily took note of all the Social Media use amongst the vendors.  My husband did a great job capturing many of them in photos, so we could share them with you, and give them a *shout out* for a job well done.

Starting even before the event, Biz Bash did a great job with using Social Media to promote their event, and keep people informed, including a hashtag.  They followed up by having this large scale sign greeting everyone at the entrances to the event.  It was evident they see the power of Social Media!

The most yummy booth was The Chocolate Swirl, with owner Lisa Bracigliano.  The Chocolate Swirl… [Read more…]

Bacon, Eggs and Hashtags – Give to the Max Day with Salvation Army North

 

Connect with me Thursday, Nov 15 from 5-7:30 a.m. as I do Live Social Media posts with a team of 10 from the St Paul Salvation Army location, in the presence of volunteers preparing breakfast for hundreds of people in need.  Our goal is to help raise awareness to what the Salvation Army does to help people, and to raise awareness of what your donations help them to do.  Did you know they serve a hot breakfast to hundred of peoples, every weekday morning?  We will be learning and posting more details from the morning.

You can chat with me on Facebook – Facebook.com/SocialNetworkingNanny

Tweet with me on Twitter – @SocialNetNanny

Salvation Army Northern Division Facebook:Facebook.com/SalvationArmyNorth

Salvation Army Northern Division Twitter ID: @salarmynorth

You can also join in on the chat with my Twitter friend:  Sam Broberg (from Full Throttle Design Studio)- @SamBroberg

Follow the complete @GiveMN day tweets with Hashtag  #GTMD12

To give directly to the Salvation Army’s Give to the Max Day – http://givemn.razoo.com/story/Salvation-Army-Northern-Division-2